SHIPPING AND DELIVERY
Everything You Need to Know
All parcels are sent with Royal Mail for a secure service. As standard, all items are sent 1st or 2nd class signed for unless otherwise stated.
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If you require a different service, please let me know before check out and I can arrange this.
📮PLEASE BE AWARE THAT ROYAL MAIL STRIKES ARE AFFECTING DELIVERY TIMES CONSIDERABLY. PLEASE TAKE THIS INTO ACCOUNT WHEN ORDERING📮
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I aim to dispatch all items within 4 working days of you placing your order - please allow longer during the Christmas period.
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Items will be sent as a large letter or small parcel package, depending on size, the costs will reflect this. International shipping is calculated at checkout.
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Flat costs for UK
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Large Letter -
1st class signed for £3.20
Delivery aim 1 - 3 working days
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2nd Class Signed for £2.60
Delivery aim 2 - 4 working days.
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Small Parcel -
1st class signed for £4.95
Delivery aim 1 - 3 working days
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2nd class signed for £4.20
Delivery aim 2 - 4 working days
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PLEASE NOTE - delivery aim is the time once the parcel has been posted with Royal Mail and does not include the dispatch time.
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RETURNS
The Magick is within you
Due to the energy exchange of crystals, I cannot offer a refund unless faulty.
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I am happy to offer an exchange within 10 days of receiving your piece if the item is not suitable - excluding custom orders.
The buyer must pay return postage unless the item is faulty.
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All of my pieces are made using durable thread and wrapped in a secure way.
In the unlikely event that your piece is faulty upon receiving please get in touch to arrange a return.
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Your piece is made to last many years with good care - I am unable to refund any faulty item through general wear and tear.
